Complaints Policy

Our aim is to provide you with the best possible legal service. However, if at any point you become unhappy or concerned about the service we have given to you, then you can view or download our complaints procedure here.

“Complaint” is defined as an oral or written expression of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience or other detriment.

If you have already made a complaint and you are not satisfied with our response then you can contact either the Legal Ombudsman if your complaint relates to our service, or the Solicitors Regulation Authority (SRA) if you are concerned about our behaviour, for example if your complaint relates to dishonesty, misuse of your money or treating you unfairly because of your age, a disability or other characteristic.